Here at the help center we have prepared the most common questions and issues that you as a customer might experience. Below you can find different categories with different content depending on its subject. Feel free to browse our FAQ and if you cant find the answer to youre specific problem, dont hesitate to contact us at firstname.lastname@example.org
Ordering a physical State Of Cards personal
Verifying your identity
Fees and Limits Schedule
|Fees in Euros (EUR)|
|Card Fee||30 EUR|
|Card Activation Fee||0|
|Bank transfer||1.5 %|
Transaction Fees and usage
|ATM withdrawal (exclusive of ATM operator fees)||1 EUR (when usingdomestic ATMs)
1 EUR (when using international ATMs)
|Foreign Exchange charge||2.5 %|
|ATM balance enquiry||0|
|PIN Replacement or Change Fee||0|
|Card to card transfer fee||N/A|
|SEPA transfer fee outgoing||0|
|International bank transfer outgoing (non €, outside EU/EEA)||N/A|
|Chargeback processing (charged only where the chargeback proves to be a fraudulent request by the cardholder)||13,80 EUR|
|Card Replacement Fee (where card is lost, stolen, misappropriated, subjected to unauthorised use)||30 EUR|
|Reverse payment administration fee||15 EUR|
|Telephone support per minute (min charge 3 minutes)||0,40 EUR|
|Email customer support per query||0|
|Investigation Fee (charged only where the chargeback proves to be a fraudulent request by the cardholder)||51,75 EUR / hour|
|Redemption Fee||30 EUR|
|Monthly account fee||3 EUR|
Limits & Velocities
Transfer money to my State Of Cards account
Will I be charged for topping up by transfer?
When will the money reach my State Of Cards account
My card is not working
- Firstly, check if you havent accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account
- Make sure there are no security settings that have been blocking your transactions.
- If your physical State Of Cards has been damaged or has worn out, you can order a new card. A fee will apply (as set out under “card fee” in the fees & limits schedule), and the estimated delivery date will be provided as soon as you confirm the order.
My State Of Cards is due to expire
I have not received my State Of Cards
My State Of Card has been damaged or lost / stolen
You can also block your card by calling +46 (0)18 4444800.
My State Of Card has been swallowed by an ATM
Why has my top-up failed?
Why is my top-up still pending?
My balance hasn't been updated following a bank transfer
Why was I charged a fee for my top-up?
What is 3DS?
Is 3DS active on my card?
How do I use 3DS?
If you have already activated your card, after you enter your card number during checkout and submit your order, a Mastercard SecureCode window will appear and your card provider will display an authentication page. Enter your username and password and click submit. Once your identity is verified by your card provider, your checkout continues.